Consultations and engagement

If you need any of our consultation or engagement documents in large print, easy read or a different format or language, please email or call 020 3416 5905.

Current consultations and engagement

Continuing healthcare placements policy consultation

The consultation closed on Monday 30 September 2019. Thank you to everyone who took the time to read our proposed policy and give us their feedback.

We are analysing the feedback received and this will shape the final policy, which, along with other supporting information including an equalities impact assessment, will be recommended to our BHR joint committee of governing bodies to consider and make a decision.

The decision on the final content of the policy will be made at a joint meeting on Thursday 30 January 2020. For more information visit the Governing Body section of the website.


In line with other CCGs across England, we intend to introduce a written continuing healthcare (CHC) placements policy to support how decisions are made as to where patients receive their individual packages of care (e.g. at home or in a care or nursing home).

The proposed policy will ensure that CHC packages meet the reasonable requirements of individuals and take into account patient choice where possible, whilst also ensuring decisions balance the CCGs’ duties to the individual and to the wider population that it commissions services for. This will help to ensure consistency, fairness and transparency in the decision-making and appeals processes.

The policy will apply to all new patients who are eligible for CHC, and in a few cases to existing patients whose care needs have changed considerably since their last CHC review. This could be, for example, if a person’s condition has deteriorated and they require significant extra care.

The eligibility to receive CHC will not change and all new and existing patients will continue to receive the most clinically appropriate care for their assessed needs. There will be a discussion about where the care is provided, although it may not always be possible for this to be with a person’s preferred provider or at their preferred location.

The policy will not apply to anyone under the age of 18 years or those who are assessed as needing ‘fast-track’ CHC (in other words, care which is provided to people who have a rapidly deteriorating condition and may be approaching the end of life).

Follow these links to read our consultation document or easy read version, and draft policy.

Engagement on community urgent care and how we communicate services.

We have continued to work with local Healthwatch colleagues to engage with local people on how we can improve communications on urgent care services.

This year, we commissioned the three local Healthwatch organisations to undertake research with local people – testing their knowledge of NHS 111 and exploring how they currently find out information on health services and their views on how best we can share information on local services.

We also asked for feedback on a range of existing communications materials. The findings will help inform our plans for communications and engagement ahead of upcoming changes to local community urgent care services.

We have undertaken extensive engagement and a 14-week public consultation on community urgent care services, and we listened to feedback from stakeholders and the public who said more work was needed to ensure local people understood how to access urgent care and the changes to two existing walk-in services (at Loxford Polyclinic in Ilford and South Hornchurch Health Centre in Havering) which will become bookable services with appointments available via NHS 111.

Previous consultations and engagement

Redbridge Compact

The Redbridge Compact is a joint agreement between voluntary groups and public bodies and exists to help the partners improve their relationship for mutual advantage and community gain.

Page last updated 23 January 2020