If you email us, please be aware that email is not a secure way to communicate.  It is possible that someone could read what you write. 

We will be careful of the information we get from you, and will comply with data protection laws in the way we handle and store it.

So that we can track the way people use this website, we have systems which log and analyse information including which pages people visit and which pages people search for. This information can not be traced back to your individual computer, but could, in theory, be used to identify that a computer from your ISP and/or in your geographic region visited this website.

If you sign up to get regular updates from us, we may ask for personal information. If you want to change or delete this information, please let us know. However, we may not be able to send you updates if you do this.


To comply with EU legislation we are required to tell you about the cookies used on this website.

We use cookies only because we want you to find the information you need as quickly and easily as possible.

A cookie is a small text file that is placed on your computer when you visit a website. Cookies help websites function usefully and can provide information to website owners.

Cookies do not place viruses on your computer and cannot run programs.

Our cookies do not provide us with any private or personally identifiable information about you. All data that is gathered is anonymous.

Some of the cookies we use collect information about how visitors use our site.

For example, one of our cookies counts the number of visitors to the site and notes which pages they visited. This anonymous information helps us to compile statistical reports, which can help us to improve the site.

Your web browser gives you the ability to accept or decline cookies. Generally, web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, some useful features of this website will not work.

For example, there is the option to view this website as text only, with no graphics. The 'useTextOnly' and 'setString' cookies remember that you have chosen to view this site with no graphics. If you choose to decline cookies you will have to select the text only option every time you view a new page.

The cookies we use and what they do

Cookie Name


More information


This is used to store whether you are using the site in textOnly mode or not.

Persistent for three months.



This is used to store user preferences for viewing sites in textOnly mode e.g. font-size and colour.

Persistent for one month.



This is used to store the username and password for the ‘remember my login’ feature on extranets.

Persistent for one month.



This is used to store whether a site user has agreed to receive cookies.

Persistent for one year.


Google Analytics


These cookies are used to collect information about how visitors use our site. This information can be used to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google


This cookie has two functions.

Firstly it serves as a session cookie for extranet users. Without this cookie, an extranet user will have to login to each individual page in the extranet.

It also enables us to track the pages that a user visits while they navigate around our site.



Places to go to find out more about cookies

You can find out more about cookies, including how to see what cookies have been set and how to manage and delete them, at these sites:

Third party websites

The website has hyperlinks to websites owned and operated by other organisations. These third party websites have their own privacy policies, including cookies, and we can not take responsibility for the way they use your information.

We do not take responsibility for the content of other websites.

Personal information

Under the Data Protection Act 1998, you have a legal right to access your health records. If you want to see your health records, you can ask at your GP surgery, and arrange a time to come in and read them. You don't have to give a reason for wanting to see your records.

You may be asked to submit your request in writing. It is a good idea to state the dates of the records that you want to see - for example, from 2000-2003 - and to send the letter by recorded delivery. You should also keep a copy of your letter for your records. You will usually receive a response to your request within 21 days, although the law states that your hospital, or surgery, has up to 40 days to respond. If you are not registered with a GP, call 020 8532 6309 to ask where the information is held.

Hospital records

As well as having a copy of your health records, your GP surgery will also have a summary of any hospital tests, or treatment, that you have had. Any hospitals where you have had treatment, or tests, will also hold records.

To see your hospital health records, you will have to contact your local hospital trust. See the 'further information' section below to find the contact details for your local trust.

Your request to see your records will be forwarded to the health records manager. The manager will decide whether your request will be approved. Your request will usually only be refused if your records manager, GP, or other health professional believes that information in the records is likely to cause you, or another person, serious harm.


If your records have been updated in the last 40 days - that is, you have seen your GP, or another health professional, in the last 40 days, you're entitled to see your records free of charge. However, if your records are held on a computer, there may be an administration charge of up to £10.

For a copy of older paper records, and results such as X-rays, you may have to pay photocopying and administration charges. These charges will be a maximum of £50 (in total). You should ask your surgery, or hospital, what they charge before you make a request.
Optician and dental records

Your optician and dentist also hold records about you. To access your optician or dental records, you may need to show proof of identity.

If you have any questions about any of this information, please contact us.

Page last updated 18 June 2019