Community urgent care consultation extension

16 August 2018

We have received an overwhelming number of responses so far on our proposals for improving community urgent care services. Hundreds of people have already shared their views, and to ensure we hear from as many people as we can, we’ve now extended our public consultation by two weeks to 5pm on Tuesday 4 September

Community urgent care services are those services you use when you have an urgent problem – that doesn’t need to be seen in A&E - but you can’t see your own GP. These are services like our popular GP evening and weekend hubs and our local walk-in centres (including Loxford Polyclinic). 

We want to make it easier to book urgent appointments by calling the new and improved NHS 111 service and to move away from ‘walk-in’ services that too often mean long waits for patients.

Since our launch on 29 May, we’ve been out and about across Redbridge talking extensively to thousands of local people to get views on our proposals. Thank you to all those who have responded so far, and for those who have not, you can complete the online survey here

In Redbridge, there is a ‘walk-in’ urgent care service, open 8am to 8pm every day, at Loxford Polyclinic in Ilford Lane, which currently provides 14,000 appointments a year. As part of our consultation, we propose to simply change the service from a ‘walk-in’ to a bookable one, with appointments available when you call NHS 111 This would shorten waiting times and allow patients to be seen more quickly and at a convenient time. We will still offer 14,000 appointments a year - same care, same numbers of patients, shorter waiting times - just a different way of making your appointment. The urgent care service is one of a number of NHS services, including two GP practices, that will continue to be available at Loxford Polyclinic 

Also on our website are:

We think everyone will get better, more consistent urgent care if we make 111 the number to call for urgent health care advice and services in our area. NHS 111 has a confidential interpreter service available in many languages and a text phone service for people who are deaf or hard of hearing, making sure it is accessible for all.

For more information on our proposals and to share your views in our online questionnaire, visit our dedicated consultation webpage.